Privacy Policy

Introduction

This Privacy Policy explains how [Business Name] (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and booking system. We are committed to complying with the UK General Data Protection Regulation (UK GDPR).

Who We Are

  • Winnies Walkies

  • Email: hello@winnieswalkies.com.

  • We are the Data Controller of your personal information.

What Data We Collect

  • Identity: name, contact details.

  • Booking details: date/time, services purchased, dogs’ names.

  • Payment information: processed securely by our provider (Stripe/PayPal). We do not store card details.

  • Technical data: cookies, IP address, browser type.

How We Use Your Data

  • To process bookings and payments.

  • To send booking confirmations, reminders, and cancellations.

  • To comply with legal and tax obligations.

  • To improve our services and website.

  • To send marketing communications (only if you opt-in).

Legal Basis for Processing

  • Contract: to provide services you request.

  • Legitimate interest: to improve and secure our services.

  • Consent: for marketing emails and cookies.

  • Legal obligation: tax/accounting compliance.

Sharing Data

  • We only share data with trusted processors necessary to provide our services, including (but not limited to):

    • Squarespace (website hosting)

    • Acuity / Squarespace Scheduling (booking system)

    • Stripe (payments)

    • Google (analytics, maps, email)

    • Zapier (automated booking confirmations and related communications)

  • All third-party processors only access the data required to perform their service and are bound by contractual and legal obligations to protect your information.

Data Retention

We retain personal data only as long as necessary for bookings, legal, and accounting purposes.

Your Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your data, and the right to data portability. You may also withdraw consent for marketing at any time.

Cookies

We use cookies for essential site functionality, analytics, and (if opted-in) marketing. You can manage cookies via our cookie banner or browser settings.

Contact

For any privacy queries, contact us at hello@winnieswalkies.com.

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).